WhatsApp's help pages contained hidden instructions for its support chatbot to avoid recommending data protection authorities or regulators to users who could no longer delete their accounts.
The vulnerability or weakness
Not stated in the sources.
Earlier attacks and coverage
No earlier related attack in our archive yet.
Business impact
This issue could impact users' ability to seek legal advice and could harm WhatsApp's reputation for transparency and compliance with data protection laws.
Industries affected
Not stated in the sources.
Users affected
Users who could no longer delete their accounts and needed to contact data protection authorities or regulators were potentially affected, as the chatbot was instructed not to recommend these entities.
